On Monday evening, Capital One notified us that a data security incident occurred affecting their customers’ cardmember data. Capital One is the issuing partner of the Union Plus Credit Card program. By way of this email, I wanted to send you an update about what we know about the incident and the impact to the union members and cardholders.
Overall, the data breach involved 100 million individuals in the United States and 6 million in Canada. According to Capital One, no credit card account numbers or log-in credentials were stolen and they believe it is unlikely the data was disseminated or used for fraudulent purposes. The data stolen includes credit card application data, some transaction and customer management data, 140,000 SSNs, and 80,000 bank account numbers.
Union Plus has been in close communication with Capital One since we were notified of the incident and we will continue to do everything in our power to make sure union members are given the highest possible service in the aftermath.
Capital One has provided additional resources to the Union Plus-specific customer servicing queue to ensure that members’ questions are handled in a timely manner. As you would expect, call volumes for Tuesday and Wednesday were higher than normal at Capital One. At Union Plus, we received 11 calls on Tuesday and three calls yesterday related to the incident. The bank provided customer resources which we have shared with our union liaisons. Union member cardholders that were affected by the incident will receive notification directly from Capital One. The bank is prioritizing communicating first with the customers whose bank account numbers and SSNs were compromised. The following two links are being updated by Capital One on an ongoing basis and provide more detail on the incident and a set of frequently asked questions:
Overview of the situation
This is an evolving situation and we will continue to update you on further developments. We take data security very seriously and are disappointed this incident happened at Capital One. We will be in regular and close communication with them on the impact and implications of the situation going forward.